Refund, Cancellation & Delivery Policy

Effective Date: August 16, 2025
Last Updated: August 16, 2025

At Brandwagon, we prioritize customer satisfaction and transparency. Please read our Refund, Cancellation & Delivery Policy carefully to understand how orders, deliveries, and refunds are managed.

1. Delivery / Shipping Policy

  • Orders are processed and credited within 24–48 hours of confirmation.
  • Estimated delivery time: 3–7 business days, depending on your location.
  • We offer both Prepaid and Cash on Delivery (COD) options.
  • Shipping Charges: ₹60 on orders below ₹450. Free shipping on orders above ₹450.
  • COD Charges: ₹50 cash handling fee (non-refundable).
  • Please ensure the shipping address is complete and accurate to avoid delivery issues.
  • If a package is visibly damaged, please do not accept it and contact our support team immediately.

2. Cancellation Policy

  • You may cancel an order before it is shipped by contacting us via email or WhatsApp.
  • For prepaid orders, refunds will be credited back to the original payment mode within 4–5 business days.
  • Once an order is shipped, cancellations are not possible. Instead, you may request a return after delivery.

3. Return & Refund Policy

  • We offer a 48-hour easy return from the time of delivery.
  • If you receive a damaged, wrong, or missing product, please share clear photos and an unboxing video with us (mandatory for claims).
  • Unboxing video must clearly show the shipping label, order ID, and product condition without cuts/edits.
  • Approved claims will receive a full refund.
  • For “No Questions Asked” returns, the product must be unused, in original packaging, and returned at the customer’s expense (self-ship).
  • The refund will be credited to the source account with in 7-10 business days after product passes quality check.
  • Customized or personalized jewelry is not eligible for return unless defective.

4. Contact Us

If you have any questions about our Refund, Cancellation & Delivery Policy, please contact us at:

Brandwagon
Email: support@brandwagon.asia
Address: 369, Sector 4, Vaishali (Near Mother Dairy), Ghaziabad, Uttar Pradesh 201010, India: +91 8617504622